**Refund Policy**

At Monu Pharmacy, we strive to provide our customers with the highest quality products and services. Our Refund Policy is designed to offer clarity on the circumstances under which refunds may be issued.

**Non-Returnable Items:**
- Due to the nature of our products, pharmaceuticals, and healthcare items, we generally do not accept returns.
- For reasons of hygiene, safety, and compliance with health regulations, we cannot accept returns on opened or used products.

**Refund Eligibility:**
- Refunds will only be considered in the following situations:
 1. Incorrect or damaged items received.
 2. Items lost in transit that are not successfully resolved through our tracking and shipping support.

**Refund Process:**
1. **Contact Customer Support:**
  - If you believe you are eligible for a refund, please contact our customer support team at [infomonupharmacy@gmail.com].
  - Provide your order number, a clear description of the issue, and any relevant supporting documentation (photos of damaged items, etc.).

2. **Review and Verification:**
  - Our team will review your request and may request additional information to verify the issue.

3. **Approval or Denial:**
  - Refunds will be approved or denied based on the nature of the issue and the provided information.
  - If approved, the refund will be processed using the original payment method.

**Refund Timeframe:**
- Please allow [3] business days for the refund to be processed after approval.
- The actual time it takes for the refund to reflect in your account may vary based on your payment method and financial institution.

**Contact Information:**
- If you have any questions or concerns regarding our Refund Policy, please contact our customer support team at [infomonupharmacy@gmail.com].

**Note:**
- Monu Pharmacy reserves the right to update or modify this Refund Policy at any time without prior notice. Please review our policies periodically for any changes.

Thank you for choosing Monu Pharmacy. We appreciate your understanding and cooperation.